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Privacy and cookies

At REST your privacy is important to us. Find out how we collect, use, and store your personal information

Privacy Policy for REST

This Privacy Policy sets out how we collect, use, and store your personal information.

This Policy may change from time to time so please check this page to ensure that you are happy with the changes.

For further information about REST Privacy Policy you can contact our Data Protection Officer by writing to Norfolk and Waveney Mind, 50 Sale Road, Norwich, Norfolk NR7 9TP, or calling us on 0300 330 5488, or sending an email to enquiries@norfolkandwaveneymind.org.uk

REST Privacy Principles

We will look after any personal information that you share with us. We will not share your information to organisations outside REST for their marketing purposes.

How we collect information about you

We collect information about you when you use our website, for example, when you contact us about services, to make a donation, or if you register to receive our newsletters. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively. There are more details below – see ‘Cookies’.

Information we collect and why we use it

The information we collect includes details such as your name, date of birth, email address, postal address, telephone number and financial details (if you are making a purchase or donation), as well as information you provide in any communications between us.

We use this information, to process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions, to provide the services or goods that you have requested, to update you with important administrative messages about your donation, an event or services or goods you have requested.

How to access and update your information

Unless you have given prior consent, REST will not contact you for marketing purposes. You can change your marketing preferences at any time by contacting us by e-mail enquiries@norfolkandwaveneymind.org.uk or call us on 0300 330 5488.

Sensitive Personal Information

If you share your personal experience or the experiences of a friend or relative, we may also collect this health information. If you provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy. At any time, you can request to withdraw your consent for us to hold your Personal Information. If you are currently receiving support from us this may affect the details of what we can help you with, but we will try our best to minimise any impact.

Legal disclosure

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

Monitoring

Your communications with REST (including by telephone or email) may be monitored and/or recorded for training, quality control, and compliance purposes to ensure that we continuously improve our customer service standards.

Cookie Policy for REST

This is the Cookie Policy for www.restnorwich.org.uk

What are cookies?

This site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the website’s functionality.

How we use cookies

We use cookies for a variety of reasons detailed below. In most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Forms related cookies

When you submit data through a form such as those found on our contact page, cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which helps us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit, but the data is anonymised before it’s sent to us.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Twitter, Facebook, Instagram, YouTube and LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

For more information about how we use cookies please contact us.