Privacy and cookies
At REST your privacy is important to us. Find out how we collect, use, and store your personal information
This Policy may change from time to time so please check this page to ensure that you are happy with the changes.
REST Privacy Principles
We will look after any personal information that you share with us. We will not share your information to organisations outside REST for their marketing purposes.
How we collect information about you
We collect information about you when you use our website, for example, when you contact us about services, to make a donation, or if you register to receive our newsletters. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively. There are more details below – see ‘Cookies’.
Information we collect and why we use it
The information we collect includes details such as your name, date of birth, email address, postal address, telephone number and financial details (if you are making a purchase or donation), as well as information you provide in any communications between us.
We use this information, to process your donations or other payments, to claim Gift Aid on your donations and verify any financial transactions, to provide the services or goods that you have requested, to update you with important administrative messages about your donation, an event or services or goods you have requested.
How to access and update your information
Unless you have given prior consent, REST will not contact you for marketing purposes. You can change your marketing preferences at any time by contacting us by e-mail firstname.lastname@example.org or call us on 0300 330 5488.
Sensitive Personal Information
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
Your communications with REST (including by telephone or email) may be monitored and/or recorded for training, quality control, and compliance purposes to ensure that we continuously improve our customer service standards.
What are cookies?
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Login related cookies
Forms related cookies
When you submit data through a form such as those found on our contact page, cookies may be set to remember your user details for future correspondence.
Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page.
Third Party Cookies
This site uses Google Analytics which helps us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit, but the data is anonymised before it’s sent to us.
For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Twitter, Facebook, Instagram, YouTube and LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.